Faulkner Subaru of Mechanicsburg
Mechanicsburg , PA
Overall Rank for 2016:80
Rank based on Dealership size (Medium):33
2015 new-vehicle sales
875, up 89% (dealership was acquired May 2014)
2015 used-vehicle sales
461, up 153%
Monthly outings with all employees for bowling, zip lining, paintball, skiing
Jones on showing employees they are valued
"It sounds simple, but I keep myself very visible to my employees. I constantly let them know when they do a good job. Positive reinforcement and positive atmosphere are key to good, hardworking, valued employees."
Jones on keeping employees engaged
"The best way to keep employees engaged in their jobs is to make sure our employees like their jobs. It's my job to make sure we have a positive atmosphere, a safe place to work and to have obtainable goals set for each department."
Jones on how to keep employees' morale up when dealing with customers anxious about recalls
"The first thing we do is make sure the employees know all aspects of each individual recall, then we create a recall team -- these are employees from every department that created a plan for customer inquiries, whether it's by phone, email or walk-in. Having a plan keeps morale high, and having a team lets everyone know they are not alone."
Jones on building good relations across all departments
"One of our keys to success is our cohesion between departments. We act as one team. Through communication, we have a weekly brainstorming meeting with all departments participating. We also recognize, in our meetings, those who helped out in a different department than they normally work in."