DCH Toyota of Torrance
Torrance , CA
Overall Rank for 2016:87
Rank based on Dealership size (Large):14
2015 new-vehicle sales
2,673, up 1%
2015 used-vehicle sales
687, up 11%
Ability to purchase Lithia stock at a discounted rate
Hunter on showing employees they are valued
"The general manager performs random acts of appreciation with employees by presenting gift cards and publicly appreciating them."
Hunter on keeping employees engaged
"Consistently having conversations with the employees to ensure we are connected with their thoughts."
Hunter on how to keep employees' morale up when dealing with customers anxious about recalls
"Recalls are not a problem for us but a profit center. We have pay plans that motivate our employees to treat the recall customers like a paying customer. CSI bonuses are also included in their pay plans to help drive the right behavior."