DCH Montclair Acura
Verona , NJ
Overall Rank for 2016:24
Rank based on Dealership size (Medium):10
2015 new-vehicle sales
1,598, up 23%
2015 used-vehicle sales
760, up 16%
Monthly foosball tournament with prizes such as cash, a day at the spa, dinner for two, Broadway show tickets or tickets to a sporting event
Sales Consultant Kirsy Smith on showing employees they are valued
"We have a monthly MVP award and runner-up, which are awarded a cash bonus. The MVP is selected by the management team."
Lora Moore, sales consultant and social media specialist, on keeping employees engaged
"We are encouraged to suggest ways to improve work conditions and improve business. We are asked to contribute to our social media postings. The entire team is invited to participate in all meetings regardless of topic or department."
Steve Tedesco, senior service writer, on how to keep employees' morale up when dealing with customers anxious about recalls
"We have a lot of fun at work. Even with anxious customers, we don't really need to keep morale up. We all understand that the recall is unfortunate but something we have to deal with and handle accordingly. Our management staff is always there to jump in and assist if a customer goes sideways."
Hlavenka on building good relations across all departments
"In order to have good relations throughout the dealership, the managers need to lead by example. This is accomplished through pay plans as every manager is paid on every department. This breeds teamwork and team participation in everything we do from events to meetings -- everyone is invited."