DCH Millburn Audi
Maplewood , NJ
Overall Rank for 2016:20
Rank based on Dealership size (Medium):8
2015 new-vehicle sales
1,182, up 1.8%
2015 used-vehicle sales
525, up 19%
Employees and their families get tickets to sports events.
Dawn McAdam, client relations manager, on showing employees they are valued
"DCH Millburn Audi has an open door policy in regards to concerns and suggestions. Employees know that their viewpoints are always addressed and never taken lightly. Our employees know that upper management cares about them. Our employees are treated like family."
McAdam on keeping employees engaged
"DCH Millburn Audi likes to cross train all employees, so that each employee knows how important their co-worker's job is to the dealership. There are no two days ever the same at DCH Millburn Audi; it is complete team work, so that we are all engaged in all departments."
McAdam on how to keep employees' morale up when dealing with customers anxious about recalls
"The DCH Millburn Audi management team has weekly meetings to go over all concerns in each department. The management team will work with employees in regard to addressing client concerns about the recall. When an employee may be having a hard time addressing a client, they know they can come to management for help, and the management team will work with the client. If we see an employee really stressing out, we will go out for a ride and get a cup of coffee or tea just to relax."