Dave Wright Nissan-Subaru
Hiawatha , IA
Overall Rank for 2016:17
Rank based on Dealership size (Medium):7
2015 new-vehicle sales
1,139, up 23%
2015 used-vehicle sales
503, up 18%
Christmas party includes dinner for employee and spouse, cash giveaways, prizes, trips and awards
Sales Manager Nick Hageman on showing employees they are valued
"Each individual is respected on a personal and professional level. The dealership has created a safe and fun place to be employed. The amount of time and effort our owner puts into satisfying and taking care of employees is one of the biggest examples of how we, as employees, are shown we are valued. The owner provides lunch on Saturdays that he often personally makes. Employees who feel valued and appreciated by everyone in the organization are more likely to go beyond what is expected of them on a daily basis. Because this dealership shows that employees are valued and appreciated, we have a committed and dedicated staff that is far above average."
Sales Consultant Mike Barnes on keeping employees engaged
"Our dealership keeps all employees well-informed and well-trained on all pertinent information for our jobs as well as the dealership as a whole. We continue our training with several meetings each week; we discuss product knowledge, share ideas and information in an attempt to make our customers' experience exceptional, and we share and work through any concerns that may need to be addressed. The more comfortable we are with new technology and our processes, the better we serve each other and our customers. Plus we get to have fun doing it."
Wright on building good relations across all departments
"It starts with leadership. All employees must understand we cannot survive without each and every department. If we didn't have the new-car franchises, we would just be a little used-car store, and without a service department, our new-car sales would end. We always include all departments in all store activities as well as all store news. Our sales department always shares their good news with service and parts and so on. We also make sure all employees know each other's training and certifications. For example, when we do a service walk in sales, our salespeople know each tech's years of service, certifications and hobbies."