Bergstrom Chevrolet-Buick-GMC-Cadillac of Oshkosh
Oshkosh , WI
Overall Rank for 2016:78
Rank based on Dealership size (Medium):31
Dealer: John Bergstrom
2015 new-vehicle sales
869, up 10%
2015 used-vehicle sales
683, up 6.6%
Steak and lobster lunch served to everyone at the dealership for making the June 3000 Greatest Sale Always goal
General Manager Ron Tellock on keeping employees engaged
"Team members gather each day in a brief "Daily Huddle' to discuss the deals for the day, review video messages from our administrative support team on our team member intranet and set our priorities."
Tellock on how to keep employees' morale up when dealing with customers anxious about recalls
"I like to remind my team that recalls are opportunities -- opportunities to show our guests the exceptional service we provide, even for free recall repairs. We plant the seed to get them to come back for future customer pay service."
Tellock on building good relations across all departments
"When we have events such as cookouts, potlucks, fun picture days, etc., we make sure to include all team members. Informal socializing helps our team to get to know one another better, which in turn can help in working during the day with each other."