Overall Rank for 2014: 95

Dealer: Warren Henry Zinn

Full-time employees: 50

2013 new-vehicle sales: 1,237, up 2%

Cool perk: On-site lunch trucks

Service Manager Jennifer Dempsey on showing employees that they are valued: "We try every day to express how much we value our team members. It is not always a big fancy dinner or a night on the go-cart tracks -- but we do that, too -- it's the little things that seem to mean so much. It's an ice-cold Slurpee on a hot day or a Red Bull on that Monday afternoon that is dragging. It's constant email praise from the service manager, general manager and dealer for great customer survey comments and a job well done. Sometimes it is a catered lunch or the shop foreman cooking for all the techs. The techs were given new boots one month as a gift for doing a great job."

Dempsey on changes in response to staff requests: "Our suggestion box is checked every Monday. Suggestions that have been put in place include: handheld radios, additional stop signs, business cards for technicians to encourage repeat customer requests, changing the way we mark waiting customers' tags to ensure better delivery after a car wash.
"An employee suggested that we do a potluck lunch one day. It is not always about strict business practices. The team members feel comfortable and confident that they will be heard and have a voice here."