Kelly Automotive Group
Lynn , MA
Overall Rank for 2013: 24
Dealer: Brian Kelly
Full-time employees: 55
2012 new-vehicle sales: 1,276, about even with 2011
Benefit highlight: Continuous training in each department
Cool perk: Dealership dinners hosted by the owner
Brian Heney, director of operations, on changes in response to staff requests: "We moved our call center from a central location to each individual dealership and our Honda team loves it. We built an office next to our main sales desk where our four call center agents work with our sales managers throughout each day. We are in the midst of constructing four service adviser offices."
Heney on an employee who has taken advantage of advancement opportunities: "Our fixed operations manager has been with us for 25 years. He started in our detail department, became a technician, then shop foreman, then service manager and now he oversees our service and parts departments."