Harrisburg , PA
Overall Rank for 2013: 19
Dealer: Donald Perry
Full-time employees: 75
2012 new-vehicle sales: 1,802, up 16%
Benefit highlight: Flexible work schedules
Cool perk: Cookouts on summer Saturdays
Perry on showing employees that they are valued: "Employees are the best resource we have, far more than brick and mortar and even the products and services we provide. We make it known that this is every employee's dealership. Changes to policies and processes are often initiated based on input from employees directly involved with daily operations in various departments. Having management act on suggested change is the key because it demonstrates the value the dealership places on the employees and empowers them to improve their workplace."
Perry on changes in response to staff requests: "We incorporated a new form -- designed by members of the sales, service and parts departments -- that streamlines the process for accessorizing new-car purchases. The form eliminates duplication of effort and in some cases, duplication of orders."