DCH Toyota City
Tustin , CA
Overall Rank for 2013: 26
General manager: Nelson Fong
Full-time employees: 63
2012 new-vehicle sales: 1,295, up 11%
Benefit highlight: Daily "DCH Way" Word of the Day meetings about DCH's culture and values. Monday is "welcome," Tuesday is "respected," Wednesday is "productive," Thursday is "confident" and Friday is "enthused."
Cool perk: Free bottled water and snacks
Service Manager Joe Modica on showing employees that they are valued: "The general manager is very engaging and goes around the dealership daily to talk to the employees and is always available for them. Employees know he is sincere and cares about their well-being."
Modica on advancement opportunities: "Management encourages promoting from within. We have two porters who recently took advantage of opportunities; one is a used-car salesman and the other is now in charge of the wheel alignment check on the service drive."