Education: B.S., food science, University of Florida; M.S., business and technology, University of Alabama, Huntsville

What your college professors didn't teach you: "That interpersonal skills and the human side of the business is as critical and at times, more critical, than the technical side."

First automotive job: Store manager trainee at CarMax in 1996

Biggest mistake and what you learned: "Hanging on to something that is not working out, believing that you can still make it work."

Proudest achievement: "Getting my master's degree."

Current challenge: "Having a 5-year-old and a 3-year-old."

On being successful: "I allow people to do their jobs, and I hold them accountable. I allow my managers to manage."

What about the auto industry surprised you: "The way customers are treated in this industry - not treated with respect, the games, the pressure and the tactics."

What women need to know for success in the auto industry: "It is a business that revolves around consumer products like any other retail business, and don't be intimidated by it."

Job to which you aspire: "I aspire to take on more responsibility and continue to grow my influence in the company."

What you do to relax: "I have a pretty busy family life. We go boating and spend a lot of time outdoors."