Nissan restores dealer, customer network access in U.S. after outage; email still interrupted

Nissan Motor Co. said late Friday it had restored access to its dealer and customer systems. However, the automaker’s email system is still being interrupted by an outage.

Nissan this week experienced a widespread network outage in the U.S. and Canada, with multiple sources telling Automotive News on Wednesday the automaker's systems had been down for the past two days.

The outage "pretty much affects all things Nissan," a source briefed on the matter said earlier. "You name it, it is affected."

Infiniti's operations, as well as its dealers, have also been impacted by the outage.

Nissan spokesperson Brian Brockman has declined to comment on the reason for the interruption or say whether it was related to a cyberattack.

"Due to a network outage, some operations in the Americas have been interrupted," Brockman said. "We are working as quickly as possible to address the issue."

In a memo to retailers, Nissan said the outage affected the company's internal email, applications, and aftersales technical call centers.

Operations for Nissan's captive finance company, Nissan Motor Acceptance Corp., are also affected, including credit application processing, funding of loan and lease contracts and dealer financing.

The outage has also affected a key communication system that helps dealerships order cars and parts, obtain product rebate information, check on recalls and file warranty claims.

In the memo, Nissan said it can manually process parts orders for critical situations and parts shortages.