BURTON, Mich. — General Motors' largest parts processing center is fulfilling the needs of car buyers of the 2010s while preparing its operations for the automaker's all-electric future.
"This plant is what I like to call ambidextrous. It's got the right hand moving at the same time the left hand is moving," said John Roth, GM's vice president of global customer care and aftersales. "You have this running the day-to-day element that needs to happen while you're planning for this future of EVs and additional models that are going to join the GM lineup. You're always looking ahead and trying to adapt and learn."
GM's Customer Care and Aftersales division is responsible for processing parts for vehicles two years before launch to vehicles that were on the market 10 years ago. Today, that scope ranges from all internal combustion vehicles, plus alternative powertrain models such as the Chevrolet Volt and Cadillac ELR from the 2010s, to the electric pickups, crossovers and SUVs that GM will launch over the next two years. By 2035, the automaker aims to launch an all-electric light-vehicle portfolio in North America.