Ford Motor Co. knows the patchwork collection of third-party chargers available to electric vehicle owners is less than perfect — and it's deploying an army of "angels" to fix it.
"There are a lot of plugs out there, but some of them are old, and they don't have the quality or reliability we want," said Darren Palmer, Ford's general manager of battery-electric vehicles. "Over 99.5 percent of customers go into a charger and get a charge. We're pleased about that. But a number less than that get a charge the first time they charge."
Enter the Charge Angels.
Employees in specially instrumented Mustang Mach-Es will drive around and test individual chargers in areas where connected-vehicle data — or angry social media posts — say customers are having problems.
Details of the program are still being worked out, but officials say it's expected to launch before the end of the year with an undetermined number of Ford employees.
"All they'll do all day long is go and check them to see where they fail and why," Palmer said.