Mark Hollmer Reporter covering dealers and retail technology [email protected] See All Staff Page Recent Stories Auto tech startups' capital access may worsen with SVB failure The SVB failure shows auto tech and retail tech startups the benefits of spreading assets among multiple financial institutions. Crisis plans are also key when a bank fails. Dealers: Beware of angry customers who share their feelings online A recent survey from Arizona State University found that a growing number of consumers upset with how a business treats them will punish them online with scathing reviews. Auto retailers should take note. Hireology adds ChatGPT AI to auto retailing HR technology platform The company is beta testing the new technology and hopes it will help auto retailers speed their hiring process. Column: Rebuilding positive impressions Reynolds and Reynolds is pursuing new customer-friendly initiatives in an effort to keep existing clients and add new ones. Reynolds President Chris Walsh: ‘The story's not over yet' Chris Walsh is helping to lead Reynolds and Reynolds' efforts to become more customer-centric, improving retention of existing dealership clients and adding new ones. Carvana's troubles don't diminish a creative retail tech approach The company's giant car vending machines remain a weird and wonderful example of auto retailers truly trying something new. CDK's massive outsourcing plan could affect customer service in uncertain ways Customer service quality is a concern for dealers once CDK's outsourcing plan with Genpact is fully enacted. CarGurus' Q4 hurt by digital wholesale business CarOffer CarGurus' digital wholesale segment, which includes digital wholesale trading platform CarOffer, reported losses in the fourth quarter. The company said it is making improvements that should help turn the operating segment around. CDK ‘fit and focus' strategy continues with massive employee outsourcing plan The dealership management system giant plans to contract out certain key functions to Genpact, which will employ many of CDK's affected employees. Making technology work despite the obstacles How are dealers and entrepreneurs making auto retail technology and innovations work despite an uneven legacy system? Companies provide expertise to meet Safeguards Rule Among the offerings provided by vendors to ensure compliance with the FTC Safeguards Rule is a virtual chief information security officer. Cars.com rebounds with Q4 profit, shares rise The company expects its marketplace to see more 2023 pullback from digital dealers. Auto dealership retail technology is a complex puzzle to solve The potential for innovation in the sector is enormous, but all the pieces aren't yet working smoothly together. Bowers Automotive, Qvale Auto Group, Sewell family join $30M financing for digital consumer offering Get Spiffy is a retail technology company targeting on-demand car care and maintenance. Public groups see solid supply gains New vehicle supplies are improving but remain below pre-pandemic levels. Luxury and import-brand vehicles continue to be in short supply. Load More