Mark Hollmer

The SVB failure shows auto tech and retail tech startups the benefits of spreading assets among multiple financial institutions. Crisis plans are also key when a bank fails.

A recent survey from Arizona State University found that a growing number of consumers upset with how a business treats them will punish them online with scathing reviews. Auto retailers should take note.

The company is beta testing the new technology and hopes it will help auto retailers speed their hiring process.

Reynolds and Reynolds is pursuing new customer-friendly initiatives in an effort to keep existing clients and add new ones.

Chris Walsh is helping to lead Reynolds and Reynolds' efforts to become more customer-centric, improving retention of existing dealership clients and adding new ones.

Customer service quality is a concern for dealers once CDK's outsourcing plan with Genpact is fully enacted.

CarGurus' digital wholesale segment, which includes digital wholesale trading platform CarOffer, reported losses in the fourth quarter. The company said it is making improvements that should help turn the operating segment around.

The dealership management system giant plans to contract out certain key functions to Genpact, which will employ many of CDK's affected employees.

How are dealers and entrepreneurs making auto retail technology and innovations work despite an uneven legacy system?

The company expects its marketplace to see more 2023 pullback from digital dealers.

The potential for innovation in the sector is enormous, but all the pieces aren't yet working smoothly together.

Get Spiffy is a retail technology company targeting on-demand car care and maintenance.

New vehicle supplies are improving but remain below pre-pandemic levels. Luxury and import-brand vehicles continue to be in short supply.