Tekion began enrolling franchised retailers on its dealership management system in late 2019 and has stores in 28 states using its platform.

Bob Brockman, longtime chairman and CEO of Reynolds and Reynolds Co., remained in charge of the dealership management system giant while he faces U.S. tax evasion, money laundering and other charges tied to an alleged two-decade scheme to dodge paying taxes on $2 billion in income.

The shift toward digital retailing sped up during the pandemic and with that has come renewed attention on how dealership facilities are designed.

Public and private dealership groups paused work on expansions, renovations and new stores in the uncertain early days of the pandemic. Many restarted once confidence returned in the auto market.

Bob Brockman, who rarely gives interviews, took the helm of Reynolds and Reynolds after it merged in 2006 with his Universal Computer Systems. He now faces a 39-count federal indictment charging him with a variety of financial crimes.

A customer's first impression of a dealership often comes on a phone call. If the experience doesn't go well, the customer could decide to buy elsewhere.

A customer's first impression of a dealership often comes on a phone call. If the experience doesn't go well, the customer could decide to buy elsewhere.

Dealerships are investing in digital retailing to help shoppers buy vehicles online, but the phone remains a critical technology tool.

Carvana said last week it expects to set records in several areas when it reports its third-quarter financial results. Investors have rewarded the retailer.

A bill in Michigan limiting direct vehicle sales outside of an exception made for Tesla has sparked pushback from startup EV makers that want to bypass dealerships and sell directly to consumers.

A bill in Michigan that would prevent electric vehicle manufacturers beyond Tesla from selling directly to consumers in the state sets up another fight over direct sales.

The used-vehicle subscription service is adding two- and three-year lease options to grow the company and reduce monthly costs for customers.

CarEdge, which launched this year, will combine its vehicle research on resale values with active listings and send customer leads to dealerships for free.

Vehicle listings site TrueCar created new executive roles, including COO and chief consumer officer positions, amid an ongoing restructuring.