Dan Shine News Editor overseeing finance and insurance and service and parts coverage [email protected] 313-446-5813 See All Staff Page Recent Stories Overheard: To close a sales deal, include the service department Lundy said a customer wants to know they will be taken care of months and years after their vehicle purchase. Grow your career by networking Networking with others is important in the auto industry, says Russell B. Hill, managing partner of FixedOPS Marketing. Column: Solution to make women more comfortable in service not that complicated But author Dan Shine said a simpler solution is to just hire more women as advisers and in other service department roles. 1 Thing We're Talking About: Celebrate auto professionals in June Today's automobiles are more complex than ever, ASE said in a statement. Because of this, service professionals must stay up to date on constantly changing vehicle systems and technologies. Spotlight: Michael Barich, fixed operations trainer Some insight on Michael Barich, fixed operations trainer. 1 Thing We're Talking About: Nominate an inspirational technician The Techs Rock Awards celebrate inspiring technicians in 5 categories. Each of the category winners is then eligible for the grand prize. Overheard: Service departments need to get involved in schools Wayne Bridges, director of technician training at Toyota of Puyallup near Tacoma, Wash., serves on 10 advisory committees at local high schools and technical colleges. Service coach to advisers and managers: Take a break Employees who don't take care of themselves emotionally and physically are not much use to their employers, Holst said. Spotlight: Shawn Armorer, owner of BDC Alchemy Some insight on Shawn Armorer, owner of business development center coaching firm BDC Alchemy. Dealership service, parts sales for 2022 Other NADA Data numbers include the number of technicians employed and number of repair orders written. Utilizing the DMS for healthy parts inventory Indications of issues are low fill rates, high obsolescence that continues to come back, inventory turn rate issues and low gross profits. 1 Thing We're Talking About: Revving up summer camp The camp includes field trips, business tours and a minor league baseball game. Overheard: Dealers recognizing value of service department A sales and service divide still remains, a former dealer says. But dealers are starting to realize the value of service as a tool for customer retention and satisfaction. Spotlight: Charity Dunning, CMO of Fixed Ops Marketing Some insight on Charity Dunning, CMO of Fixed Ops Marketing. Overheard: Several factors causing collision technician shortage There are a few factors causing a shortage of collision technicians, says Andrew Batenhorst, body shop manager at Pacific BMW in Glendale, Calif. One is the complexity of repairs; another is there are not enough new applicants replacing retiring technicians. Load More
Dan Shine News Editor overseeing finance and insurance and service and parts coverage [email protected] 313-446-5813 See All Staff Page