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Dan Shine

Dan Shine

Editor of Fixed Ops Journal magazine and Senior Editor overseeing finance and insurance coverage for Automotive News

[email protected]

313-446-5813

See All Staff Page
Recent Stories
How to customize your message to the customer

Joe Shaker, principal owner of Shaker Auto Group and co-founder of TruVideo, is excited by "conversational commerce," merchants using technology to engage with customers in real time. He's convinced it can be used with great success in fixed ops.

Evelyn Kelly Searle and daughter Dolly
Dealership marketing professional puts focus on community

Evelyn Kelly Searle' SALT Automotive is a marketing company that offers expertise and some tech-driven products to dealership fixed ops and F&I departments.

Dan Shine
How to retain dealership mechanics and service advisers

The formula for retaining technicians and service advisers includes parts pay, benefits, career development and workplace environment.

Carlisle’s annual Automotive Service Manager Survey found that 28 percent of techs left their brand last year.
Service department turnover issues go beyond pay

Managers who responded to a survey by Carlisle & Co. said they're trying to show techs and advisers a viable career path and striving to improve the culture and work environment on the service drive.

Dan Shine
Retaining techs takes more than money

Pay was the most common factor cited in a survey of dealership service managers when talking about technician retention. But benefits, career development and workplace also ranked highly.

Dan Shine
Fixed ops podcasts show shops are hungry for information

When COVID-19 forced most of us to pause traveling and gathering, some fixed operations leaders decided to take to the airwaves.

Dan Shine
A breath of fresh air in Las Vegas

It was great to be able to talk with so many people involved in fixed ops at the NADA Show, to hear their concerns and what excites them about the future. It was about time.

GREGG_SPOTLIGHT-MAIN_i.jpg
Dealership service director works his muscles to help save lives

Scott Gregg spent part of February recording himself doing pushups and posting it on LinkedIn. Like other auto service personnel, he was helping to bring awareness to suicide rates among ex-military members.

HINTON-MAIN_i.jpg
Service manager Carmen Hinton encourages other women

Carmen Hinton won the the NADA Show's fifth annual Women Driving Auto Retail Video Contest.

M&A consultant Ducker Holdings merges with Boston firm

The new company, called Ducker Carlisle, joins "two sister companies separated at birth."

Car dealerships are lagging behind consumers on digital

The retail and finance experience has been changing since COVID-19 hit, and now consumers expect to do what they want digitally.

Dan Shine
FOJ growth, finally live and in person

It was great to be back in person at this year's NADA Show to see all those folks I had talked to on the phone or "met" since March 2020 through my laptop screen.

Dan Shine
Drink up, but remember to stay ‘sober'

People smiled, shook hands and even hugged at the NADA Show. Why not? Business is good despite the challenges of the past two years. And there is a cautious buzz about the coming EV revolution.

DESAI-MAIN_i.jpg
To fight cybercrime, strengthen weakest link

Cybersecurity experts warn financial services audience cybercrimes will continue to rise, but businesses can take steps to mitigate the risks.

Numa handles car dealership service calls when a human can't

Numa, an artificial intelligence-powered phone answering service, is in about 100 dealerships and, on average, answers about 1,500 service calls a month.

  • Load More
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  • NEWS
    • Dealers
      • Access F&I
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      • Used Cars
      • Retail Technology
      • Sales
      • Best Practices
      • Dealership Buy/Sell
        • Done Deals
      • NADA
      • NADA Show
    • Automakers & Suppliers
      • Automakers
      • Manufacturing
      • Suppliers
      • Regulations & Safety
      • Executives
      • Talk From The Top
      • Leading Women Network
      • Guide to Economic Development
      • PACE Awards
      • Management Briefing Seminars
      • World Congress
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      • Aston Martin
      • BMW
        • Mini
        • Rolls-Royce
      • Daimler
        • Mercedes Benz
        • Smart
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        • Lincoln
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        • Buick
        • Cadillac
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        • Bugatti
        • Lamborghini
        • Porsche
        • Seat
        • Skoda
      • Volvo
      • (Discontinued Brands)
    • Cars & Concepts
      • Virtual reveals (Sponsored)
        • NISSAN: 2023 Z
        • MITSUBISHI: 2022 Outlander
        • NISSAN: 2022 Pathfinder and 2022 Frontier
        • GENESIS: 2021 GV80
        • KIA: 2021 K5
        • LEXUS: 2021 IS
        • NISSAN: 2021 Rogue
        • TOYOTA: 2021 Venza and 2021 Sienna
      • Auto Shows
      • Future Product Pipeline
      • Photo Galleries
      • Car Cutaways
      • Design
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  • DATA CENTER
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    • Customer Incentives
    • Monthly Vehicle Payments
    • U.S. Vehicle Registrations
    • Loyalty
    • Vehicles in Operation
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    • Data Center Partners
  • VIDEO
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    • Special Video Reports
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  • EVENTS & AWARDS
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      • Congress – Detroit
      • Congress – Nashville
      • Congress – Washington, D.C.
      • Mobility Forum
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      • Leadership Academy
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    • Awards
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      • Notable Champions of Diversity
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  • JOBS
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  • +MORE
    • Advertise
    • Leading Women Network
    • Podcasts
      • Shift: A Podcast About Mobility
      • Special Reports Podcasts
      • Daily Drive Podcasts
      • Download Apps and Podcasts
    • Webinars
    • In the Driver's Seat
      • AAM
      • AutoAlert
      • CNA National
      • Cox: Video | Cox VP on advancements in digital car buying for dealers and customers
      • Polly
      • Spectrum Reach
      • Truist
      • Acxiom: Acxiom VP on the intersection of analytics and car shoppers
      • Blue Yonder
      • CDK Global
      • Cox
      • Cox
      • Cox
      • DealerPolicy
      • Deloitte
      • Equifax
      • Equifax
      • Gentex
      • IHS Markit
      • MSX International
      • Micron
      • Qualcomm
      • Remember Group
      • Reputation.com
      • Ricardo: Dave Shemmans
      • Ricardo: Marques McCammon
      • Salty
      • T-Mobile
    • Publishing Partners
      • Ally: All Ears Podcast 1 | Used Car Bubble
      • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
      • Cox: Transformation toward eCommerce in automotive retailing
      • Cox: Transforming F&I for Automotive eCommerce
      • Easycare: Reinventing the service contract for EVs
      • Easycare: The importance of benchmarking your reinsurance performance
      • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
      • Experian: Three steps to adapting to constant change in automotive marketing
      • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
      • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
      • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
      • Kerrigan Advisors: Interview with Hitchcock Automotive
      • Siemens: The impact of vehicle electrification and connectivity on electrical system design
      • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
      • Text2Drive: Digital retailing meets the service department
      • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
      • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
      • Wipro: How to address safety and security for software-defined vehicles
      • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
      • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
      • Notarize: What to expect for the future of auto sales
      • Seagate: Unlocking value from connected-car data
      • Amazon Web Services: AI-powered supply chain decision-making
      • Epic Games: Five ways in-car designs will change in the next five years
      • Haig Partners: How are dealerships being valued today?
      • Haig Partners: Dealership consolidation trends
      • Haig Partners: Dealership valuation trends
      • Haig Partners: Dealership succession planning
      • Ally: Navigating the future of automotive retailing
      • Google: How a century-old brand is transforming the auto industry
      • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
      • Solera | DealerSocket: Four real-time integrations that can save your dealership time
      • Solera | DealerSocket: Time for a new pre-owned pricing tactic
      • Kerrigan Advisors: Blue Sky Update Q4 2021
      • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
      • Synchrony: 5 Ways to Help Motivate and Retain Employees
      • Twitter: EV adoption is happening...in an unexpected place
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