When COVID-19 hit, John Hiester wondered if his techs, when things got slow in the afternoon, would want to pass the time turning wrenches on old cars. Soon, it snowballed into a competition and having the winning car auctioned for charity.
The Carlisle & Co. Automotive Technician Survey in the fall of 2020 had more than 17,500 responses representing 17 brands across the U.S. and Canada. The survey shows the challenges the industry has with technician satisfaction.