Dan Shine

Evelyn Kelly Searle' SALT Automotive is a marketing company that offers expertise and some tech-driven products to dealership fixed ops and F&I departments.

The formula for retaining technicians and service advisers includes parts pay, benefits, career development and workplace environment.

Managers who responded to a survey by Carlisle & Co. said they're trying to show techs and advisers a viable career path and striving to improve the culture and work environment on the service drive.

Pay was the most common factor cited in a survey of dealership service managers when talking about technician retention. But benefits, career development and workplace also ranked highly.

When COVID-19 forced most of us to pause traveling and gathering, some fixed operations leaders decided to take to the airwaves.

It was great to be able to talk with so many people involved in fixed ops at the NADA Show, to hear their concerns and what excites them about the future. It was about time.

Scott Gregg spent part of February recording himself doing pushups and posting it on LinkedIn. Like other auto service personnel, he was helping to bring awareness to suicide rates among ex-military members.

Carmen Hinton won the the NADA Show's fifth annual Women Driving Auto Retail Video Contest.

The retail and finance experience has been changing since COVID-19 hit, and now consumers expect to do what they want digitally.

It was great to be back in person at this year's NADA Show to see all those folks I had talked to on the phone or "met" since March 2020 through my laptop screen.

People smiled, shook hands and even hugged at the NADA Show. Why not? Business is good despite the challenges of the past two years. And there is a cautious buzz about the coming EV revolution.

Cybersecurity experts warn financial services audience cybercrimes will continue to rise, but businesses can take steps to mitigate the risks.