Retail Realities

Employee turnover, customer experience, stair-step incentive targets. Automotive News reporters and editors visited dealerships around the country to learn more about the nature of modern auto retailing. Listen to their stories.



End of Month

'We're not going to miss it': Inside the intense end-of-month sales scene


Customer Experience

A 'recovering' dealer's path to customer advocacy


Off-Site Delivery

Mich. dealership group capitalizes on home delivery craze



How dealers are winning the war for talent