TO THE EDITOR:
Regarding "Mistakes on sales floor can cause compliance pains storewide, experts say," autonews.com, Oct. 17: First off, dealership consultant Jim Ziegler brings up some very good points. A lot of finance and insurance compliance problems could be avoided if sales consultants were limited in what they can say to their prospects outside the vehicle itself.
The front end of the business is just as important as the back end.
Trade-in vehicle titles can be tricky if the vehicle is sold too quickly, but that can be avoided if those vehicles are treated the same as cars bought at auction. It's not really on the sales consultant.
The advice from Sue Wilkes, of RocketTown USA, to have weekly compliance meetings is an excellent way to keep all parties in the loop. All employees' duties at the dealership intertwine in some way. The rules change too often not to stay on top of it.
NICHELLE MORRISON, Owner, Automotive Title Connections, Indianapolis, Automotive Title Connections supports dealerships and lenders to improve titling and registration.