With so many high-profile security breaches at major businesses and organizations in the past year, Christine Pakutka figured the 550 or so employees at Hoffman Auto Group in East Hartford, Conn., would be pretty savvy about phishing emails that try to steal information.
As it turns out, Pakutka, the dealership group's director of business advancement and technology, was about 84 percent correct.
That was revealed in May when Hoffman management sent an email to nearly all employees at its nine dealerships selling Audi, BMW, Ford, Honda, Lexus, Lincoln, Nissan, Porsche and Toyota vehicles. The email, which had Pakutka's usual signature and the Hoffman Group logo at the bottom, asked them to click a link to change their dealership management system passwords in the wake of a possible security breach.
After the email was distributed, Pakutka waited to see what would transpire. "It was both interesting and nerve-wracking — I was a little anxious," she said.