Living in the moment has its benefits, but not when it comes to filling open dealership jobs.
When dealers on the Best Dealerships To Work For list were asked in an Automotive News survey about their biggest employment-related mistake, they said over and over again that hiring too fast and out of desperation causes more work and lots of headaches in the end. By slowing down and being more careful, they’re finding better fits for job vacancies.
Brian Heney, COO of Kelly Automotive Group in Danvers, Mass., said bad hires ignite poor morale, lost sales, customer complaints and other negative consequences. Strict hiring guidelines and detailed planning are crucial, he’s learned, but that’s not always easy, given the fast pace of dealership operations and the industrywide shortage of job candidates.
Heney recalled the havoc a disorganized general sales manager made on the sales floor of one dealership, resulting in less productive employees and poor customer experiences.
“When I first came into this position, I was more lenient about hiring,” said Heney. “Now I have a lot more experience, and I’ve seen what can happen when you make a poor hire. It sometimes comes down to me telling a manager, ‘I’m sorry. We can’t move ahead with this candidate.’?”