"I don't think it's a bad thing if I lose employees because they're bettering themselves in this company," Boylan said. "I'm all about that. I do everything I can to get them down that path" such as lining up training.
Training opportunities, centralized recruiting and strict candidate screening guidelines are among the reasons behind Penske's success on the Best Dealerships To Work For list. The retailer, the nation's second-largest new-vehicle dealership group, has 24 stores on the 2018 list. That's up from 20 stores honored in 2017.
Bud Denker, Penske executive vice president of human resources, said Penske's presence on the list has grown so much in recent years for several reasons.
Hiring has been aided by adding recruiters the past few years. Newer screening processes include drug testing, multiple background checks and interviews to ensure the candidate is a cultural fit for the company.
It has helped improve Penske's annual turnover rate, which at 21 percent is well below industry averages, Denker said.
By contrast, the average annualized turnover rate for all employees at a dealership increased 3 percentage points to 46 percent in 2017, according to the National Automobile Dealers Association.
Acura Turnersville has benefited from centralized recruiting, Boylan said. Penske screens applicants through the initial stages of the process.
Coincidentally, the Penske regional sales recruiter he deals with is a former sales associate at the dealership.
"Hiring here is a real process," he said. "If I said today I was hiring you, it might not take effect for 20 or 30 days by the time you do the background check, the drug test and orientation."
While the process can be a little slow, it helps prevent managers from "settling" on less-than-ideal candidates just to fill a short-term need, Boylan said.
"Sometimes a guy has bounced around the industry and you say OK [to hiring them], and then you find out what they had in mind was to grab some money and move on," he said. "You find out within 30 days."
Instead of such 30-day stints, the store has long-tenured employees.
The average technician has worked there 14 years, the average salesperson for eight years, Boylan said.
"We're large enough, but also small enough to be very tight-knit," he said.