2017 new-vehicle sales:
2,975, up 2.4%
2017 used-vehicle sales:
1,317, up 9.8%
Schmidt on changes to recruitment:
"Dealership relies on employee referral program to acquire new talent. Current employees are rewarded for referring and retaining recruited employees."
Schmidt on rewarding employees and showing them they are valued:
"Preferred parking for top performers in each department. Employees rewarded $20 for doing something outside the scope of their job description, such as picking up trash, assisting a customer with personal effects and volunteering in the community."
Schmidt on helping employees develop a career path:
"Dealership has a mentoring program, which gives employees a clear path to develop themselves for advancement. Dealership promotes from within. All managers are homegrown. They understand it's their responsibility to prepare their replacement for them to advance."
General Sales Manager Danny Galat on making work schedules more balanced or flexible:
"No bell-to-bell schedules. Most shifts are six hours or less."
Schmidt on compensation:
"Dealership has revised compensation plan to remove peaks and valleys of a traditional commission pay plan. A more consistent approach will attract applicants from outside the industry and reduce turnover."