Penske Automotive Group
2017 new-vehicle sales:
845, down 24%
2017 used-vehicle sales:
899, down 32%
Goldstein on changes to recruitment:
"We hire many who are not in automotive retail but have a professional manner about them. We have success engaging them, which evolves into an interview."
Goldstein on rewarding employees and showing them they are valued:
"We have award dinners recognizing employees for elite performance. We give employees exceptional savings when they buy a new vehicle from our dealership."
Goldstein on helping employees develop a career path:
"It's pretty simple. Our employees know the Penske group will be helpful with their pursuits. With the volume of dealerships, all employees who wish to enhance their career path are encouraged to do so. We are also engaged with Universal Technical Institute's automotive vo-tech program where we have developed 10 technicians."
Goldstein on making work schedules more balanced or flexible:
"We don't have bell-to-bell schedules. Every full-time employee has two days off per week, and we operate every day on split shifts. We are in a seven-day market."
Goldstein on compensation:
"Our reputation, featuring low turnover, career path growth, employee appreciation and logical scheduling, makes us a desirable place to work. We pay fairly, but we don't have to overpay to overwork and deplete them, which leads to replacing them."