2017 new-vehicle sales:
468, up 14%
2017 used-vehicle sales:
647, up 16%
O'Connor on rewarding employees and showing them they are valued:
"I make sure to take the opinion of each of my associates seriously. When hiring, I make sure to include my team in decisions. When someone is referred to me from another associate, I make sure to ask the referrer detailed questions and add their thoughts into the hiring process. Everyone has a voice here."
O'Connor on making work schedules more balanced or flexible:
"We change with the times and bring in those that are entrepreneurial. Our associates know how to maximize their sales and follow up with their customers. Less time is wasted because each customer gets the attention they need, so there isn't a need for someone on our team to have to stay as long as previous generations have. Thus, our associates can prioritize their family. We want them to have all of those opportunities."