Basil Family Dealerships
2017 new-vehicle sales:
1,164, down 8.8%
2017 used-vehicle sales:
847, down 3.5%
Walter Cook, business development center manager, on changes to recruitment:
"Basil Toyota has most recently used an open-house recruiting method. The dealership basically has a career day to attract potential candidates for all positions. Outdoor signs and community advertising has promoted its success."
Cook on rewarding employees and showing them they are valued:
"I recently ran an appointment spiff that paid five times the amount they typically earn. In addition, they were given unlimited overtime. Needless to say, it was quite successful."
New Car Sales Manager James Cain on helping employees develop a career path:
"Our employees are given the tools to excel at their positions. Through training in all facets of the dealership, coaching is consistent on a daily basis. Skills like advanced phone training and product demonstration are keys to career success. Employees are rewarded advancement within the dealership to further enhance their career paths."
Sales Manager Chris Jagielo on making work schedules more balanced or flexible:
"The proper amount of full-time employees allows flexibility with work schedules. We are always striving to retain current employees, which gives us the opportunity to provide excellent customer service and ability for a more balanced schedule."
Cook on compensation:
"There are individuals with great upside you may never get to know. We recently moved to a salary and stair-step program that has attracted talent we never expected. The program has given us an advantage in the marketplace."