Yark Automotive Group
2017 new-vehicle sales:
419, down 2.3%
2017 used-vehicle sales:
417, down 16%
Group Marketing and eCommerce Director Billy Yark on changes to recruitment:
"We have used social media more, especially Facebook, to target people who we think would be a good fit. The referral system is something we utilize a lot based on current employees' recommendations."
Service Manager Ben Shurts on rewarding employees and showing them they are valued:
"At times, I will buy gift cards so employees can take their families out to dinner, as well as buy lunches for the team."
Director of Human Resources Barb Bueschen on helping employees develop a career path:
"On day one, we talk about our management team and how 90 percent of them started where those new hires are today. Possibly a porter, salesperson, greeter, express tech, and now those managers are the VP of operations, group GM, controller, finance director or service manager. When they see that we promote from within, that we believe in our team to possibly lead this company one day, we have provided the reason to buy in to what we are doing."
General Sales Manager Nick Longenecker on making work schedules more balanced or flexible:
"Because we are a family-owned and -managed dealership, we have tried to create a family atmosphere. We all understand there has to be some flexibility with our employees in relation to family and work. Balance is important for our employees and overall benefits all of us. It creates a work environment that employees know they are valued."
Shurts on compensation:
"We offer our technicians a very competitive wage as well as an hourly performance pay raise. If they turn more hours, they will receive performance pay. We also offer our service advisers sale performance incentives."