2017 new-vehicle sales:
597, up 24%
2017 used-vehicle sales:
595, up 25%
Handler on rewarding employees and showing them they are valued:
"We put them on the company Uber account. We will call a restaurant if we know they might be eating there with their spouse and grab the check. We send them to factory events on our dime."
Handler on helping employees develop a career path:
"Our sales team are all hired with no experience, so we train them. Our general sales manager was a salesperson four years ago. We promote within. Our technicians can become foreman. Our inventory manager was a porter. Our service adviser was a warranty clerk. Anyone who works hard and gets results can put their hand up when an opportunity arises."
Handler on making work schedules more balanced or flexible:
"We give two days a week off to everyone. If one crew is on all day, then we split the shift for that crew."
Handler on compensation:
"Our fixed operations are similar to others, but our sales compensation has enabled us to grow and keep people. When hired, they get a percentage of the selling price and a salary, not commission. They all make better money than their previous job. Once they get experience, we switch them to commission plus bonuses. They love it."