2017 new-vehicle sales:
972, down 6.5%
2017 used-vehicle sales:
798, up 8.4%
Yazbek on changes to recruitment:
"We have an employee referral program for other employees and a Talent Acquisition Lead Team for recruitment digitally and on social media. We are trying to be visible and find employees that are the right fit and align with our core values."
Yazbek on rewarding employees and showing them they are valued:
"Other than monthly lunches and holiday celebrations, we reward employees by getting them involved in things that they like, including a soccer team or a kickball team; give them tickets to sporting events randomly, definitely acknowledge life changes such as marriage or baby; support charities they are involved in; special evening out as rewards. We help with their car payments as long as they keep their product certifications."
Yazbek on helping employees develop a career path:
"Offer continuous education, hire from tech schools early as they are still attending, and hands-on training to develop from trainees to full mechanics. Definitely make sure employees know about the opportunities in all departments and that we promote from within; our best of the best are promoted from within."
Yazbek on making work schedules more balanced or flexible:
"We divide employees into teams, which gives us and them the flexibility of working normal hours with the ability of working more only if desired, the morning team is off at 3 p.m., and the evening team starts at 1 p.m., which has plenty of flexibility."
Yazbek on compensation:
"Some changes are paying on volume; providing an environment that reflects a good place to work; competitive pay plan without dependability on commission only"