Larry H. Miller Dealerships
2017 new-vehicle sales:
2,769, up 3.5%
2017 used-vehicle sales:
1,279, down 5.5%
General Manager Mike Messina on changes to recruitment:
"We recruit prospects, often referrals who desire to be part of a positive, forward-thinking culture focused on customer satisfaction and values such as integrity, hard work, service and stewardship."
Messina on rewarding employees and showing them they are valued:
"Recognition is often based not solely on performance but integrity and hard work. Some examples are team dinners, department outings, special weekends for top performers and lunch/dinner with the GM for key anniversary and other milestone celebrations."
Messina on helping employees develop a career path:
"Managers truly get to know their employees and are actively engaged in setting a road map to success, finding interests, strengths and abilities, and setting realistic guidelines for achieving those goals."
Messina on making work schedules more balanced or flexible:
"We strive to provide staggered work schedules and some privileged schedules for consistently high producers. This enables us to have a more flexible schedule and gives incentive for employees to work harder to strive and achieve those schedules."
Messina on compensation:
"We do not pay in a traditional manner. Pay plans are based on volume and customer satisfaction. We pay on vehicles delivered and not on gross profit. They are incentivized on customer satisfaction and volume."