Group 1 Automotive
2017 new-vehicle sales:
1,011, down 4.1%
2017 used-vehicle sales:
719, down 6.4%
Alfinito on changes to recruitment:
"We have enlisted the help of a full-time, in-house recruiter. We have changed our ads to read 'non-experienced' sales and service and offer to train ourselves."
Alfinito on rewarding employees and showing them they are valued:
"Random gift cards"
Alfinito on helping employees develop a career path:
"We have written job descriptions for every job in the dealership and do reviews to track progress and help employees achieve the next level or position."
Alfinito on making work schedules more balanced or flexible:
"We do a four-day workweek for our service advisers and a flexible schedule for technicians. Our sales staff works approximately 44 hours per week with only two late nights."
Alfinito on compensation:
"We do market studies with local dealerships to make sure we are paying above the market."