2017 new-vehicle sales:
1,169, down 1.1%
2017 used-vehicle sales:
721, up 15%
Human Resources Associate Amanda Hanks on changes to recruitment:
"Greater emphasis on social media recruiting; modified pre-employment assessments; moved to Hireology platform"
Hanks on rewarding employees and showing them they are valued:
"Annual recognition programs, including fixed operations Top Gun; sales Circle of Honor; Standards of Value award for team members who perform at a high level while upholding company values; Fun Series that includes ballgames, theater nights, amusement park outing, golf scramble; Family Night at Lernerville Speedway; holiday events including Halloween costume contest, annual luncheon, pumpkin-carving contest, ugly holiday sweater contest; CEO Lunch & Learn series; photo contest; annual weight-loss and step challenges; discounted health premiums through biometric screenings; community service projects and volunteer programs"
Learning & Development Manager Ryan Koch on helping employees develop a career path:
"Structured career path and training programs in all business areas; structured onboarding and orientation for new team members; formal development planning program and tools; one-on-one mentoring for new team members; service technician TechCellence apprentice program; formal training through Cochran University and #1 Cochran Business Leadership & Development Academy"
Hanks on making work schedules more balanced or flexible:
"40-hour workweek for sales associates and one Saturday off per month; flexible work schedules, including late starts and early quits"
Hanks on compensation:
"Introduced salaried sales positions bonuses for favorable social media reviews; annual bonuses based on longevity, volume and customer service scores"