Penske Automotive Group
2017 new-vehicle sales:
382, down 7.3%
2017 used-vehicle sales:
629, down 1.6%
Hartmann on rewarding employees and showing them they are valued:
"We implemented tenure pins and certificates. Employees who have reached milestone years receive a pin and certificate outlining their years of service."
Hartmann on helping employees develop a career path:
"We have employee scorecards and reviews where the department manager sits down with employees. They review their performance along with their feedback on how to get to the next step in their careers. The general manager also meets with every employee once a year to focus on where they would like to be over the next year, five years and so on. They discuss a career path with the employee."