Penske Automotive Group
2017 new-vehicle sales:
1,317, up 5%
2017 used-vehicle sales:
1,350, up 3.4%
Pre-Owned Manager John O'Brien on changes to recruitment:
"We've made it a focus to talk about flexibility in schedules. We also sell job security and culture. And career growth is key. It has made a difference for us, as our turnover has been very low."
Parts Manager Tom Molnar on rewarding employees and showing them they are valued:
"A monthly lunch with the general manager has made a significant difference in the attitude of the employees. Three top performers from each department are chosen to go every month. It's always a big deal when anyone gets to go."
Service Director Daniel Rodriguez on helping employees develop a career path:
"We have a performance review once a year to discuss opportunities. We discuss potential avenues, then formulate a map. We also bring employees in once a month to keep the lines of communication wide open. It's about putting the employee first. Their success is our success."
Sales Manager Jaime Torreblanca on making work schedules more balanced or flexible:
"We have split shifts. There are no 'bell-to-bell' requirements. We feel those requirements wear our sales staff down; we want them fresh and ready to go for our very demanding customer base."
Human Resources Manager Christina Gregory on compensation:
"The traditional pay plans still hold some relevance in certain departments, but people are looking for more security and less uncertainty. Strong 'guarantees' are in place for those on the variable side mixed with traces of pay for performance. This hybrid model has been embraced by our staff and seems to have a long runway."