2017 new-vehicle sales:
197, down 25%
2017 used-vehicle sales:
1,402, up 11%
Vice President J.R. Toothman on changes to recruitment:
"Using more social media, and successful growth helps to attract top talent"
J.R. Toothman on rewarding employees and showing them they are valued:
"We try to do appreciation lunches and also create incentive-based growth with departments."
J.R. Toothman on helping employees develop a career path:
"Clearly defining their specific role and how it fits into the bigger picture"
J.R. Toothman on making work schedules more balanced or flexible:
"In particular with sales staff, we encourage time off to recharge. We don't stay open crazy hours because we feel our value proposition makes it worth someone's time during normal operational hours."
J.R. Toothman on compensation:
"We have evolved into a hybrid pay scale for sales consultants — a combination of salary and commission that encourages transparency, a relaxed environment for the customer and a less cutthroat culture."