Penske Automotive Group
2017 new-vehicle sales:
586, down 21%
2017 used-vehicle sales:
448, down 24%
Aylward on changes to recruitment:
"We have slowed down the hiring process. It ensures that our company does due diligence without rushing to hire, and we are guaranteed that the candidate genuinely wants to work for our store."
Aylward on rewarding employees and showing them they are valued:
"I send letters to my employee's home when I have noticed that they have gone over and above. The response has been very positive. Employees vote on Employees of the Quarter, and the winner gets a premier parking spot, a gift bag, recognition and a weekly car wash and vacuum. We do occasional events such as bowling, billiards and go-kart racing."
Aylward on helping employees develop a career path:
"Our management spends time getting to know each employee. We line them up with the long-term goals of the store to ensure we have each person where they can prosper."
Aylward on making work schedules more balanced or flexible:
"I am a firm believer that happy employees are the most productive. So, we set schedules from the start that are fair and balanced."
Aylward on compensation:
"Compensation is fair and simple. There are also some opportunities outside of the pay plan for most roles. However, it is the culture and not the creative compensation plans that keep our people engaged."