Penske Automotive Group
2017 new-vehicle sales:
923, down 9.6%
2017 used-vehicle sales:
540, down 7.5%
Sales Manager Kyle Smith on changes to recruitment:
"We have the managers and team members recognize exceptional service during personal retail interactions and offer them the option to explore opportunities in our business."
Smith on rewarding employees and showing them they are valued:
"We offer short-term contests with our sales team. If we hit the set goal, the team gets a free lunch catered by favorite restaurants."
Cossari on helping employees develop a career path:
"A continuous dialogue with team members is the key. We take the time to develop their path based on strengths and weaknesses."
Cossari on making work schedules more balanced or flexible:
"We offer a four-day workweek to our service team members. Our sales representatives have a 42-hour weekly schedule that includes early shifts and late shifts to help balance commitments."
Cossari on compensation:
"We reward our highest producers with top compensation in the industry."