Hiley Automotive Group
2017 new-vehicle sales:
388, up 9.9%
2017 used-vehicle sales:
491, up 7.2%
Managing Partner Matt Meyer on changes to recruitment:
"We are a smaller store, so we feel like we have the advantage and ability to be extremely picky when a position comes available. I would say 80 percent of our new hires come from our current employees. To work at our store, you have to be able to fit in to our family and be a positive contributor."
Marketing Director Megan McCahey on rewarding employees and showing them they are valued:
"We used to reward the top Audi brand specialists, which is a well-deserved award, and they still get recognized. However, we now reward the team members that help make our dealership better as a whole — someone who goes above and beyond to make us as a team grow. We always pick a fun activity within the community for them to support. We also do team-building activities/games and dinner. At the end of the year, we have a large Christmas party with casino games and gifts."
Meyer on helping employees develop a career path:
"We try and match career paths with employee expectations and desires. If someone wants to be a sales associate and not move up, we develop a path for them to be the most successful brand specialist they can be. If someone has manager aspirations, we show them how to achieve that goal. We do reviews twice a year with all employees to not only make sure they are on track, but make sure leaders are meeting the employees' expectations."
Meyer on making work schedules more balanced or flexible:
"Our schedules are what makes us different. First, we close at 7 p.m. in sales, Monday to Friday, and 6 p.m. on Saturday. We find this keeps our employees fresh and more productive. We are a five-day workweek store and are always closed on Sundays. We want people to enjoy life. If your kid has a baseball game, we expect you to be at it. If you have a wedding to attend, we want you to go. We promote time off and don't make it an issue. We have found this makes our employees way more productive."
Meyer on compensation:
"Our compensation is very competitive and employee-friendly. The main thing that separates us is we don't over-hire, and we keep our staff small so they can maximize pay. We are lean and effective, and it works best for us."