All incoming employees should be exposed to written compliance procedures, according to Jenn Reid, a senior director at Equifax Automotive Services. Make sure all employees are given a copy and are properly trained on the dealership's compliance procedures long before they start on the sales floor. “If it’s not a part of your training or in your handbook, it’s not a process,” Reid said.
Put compliance training first
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.
Recommended for You