Sept 17, 2018
DealerSocket, a leader in providing innovative software to the automotive industry, today announced that it has made massive investments over the past several months in its customer support team and across all aspects of how the company services customers. The investment has been made as the company continues to focus on growth and also continues to invest in several major software enhancements and innovative functionality.
DealerSocket has been hiring and training additional customer success managers and customer service engineers nationwide to support the company’s thousands of dealer customers. DealerSocket has also invested in redeploying their highly successful customer success managers in the field, who are connecting closely with dealers to review their utilization of DealerSocket's products, make recommendations and train on best practices, consult on how the company's solutions can help achieve business objectives, and answer questions that dealers may have. The goals of the customer success managers are to ensure dealers are utilizing DealerSocket's software to its full potential and to be their trusted advisors.
“DealerSocket’s software is critical in supporting our growing dealerships,” said Mark Exposito, chief operating officer of Fenton Motor Group. “Our DealerSocket customer success manager has become a trusted advisor, helping us utilize the software tool effectively, while sharing insights about new functionality.”
DealerSocket has also made significant investments in their phone support teams and technology. The company has reduced call center wait times down to an average of less than a couple of minutes before a call is answered and a knowledgeable customer service engineer is working with and helping their valued customers.
“We’ve intensified our focus on delivering top level customer service, including answering questions and supporting our customers, which our customers deserve,” said Jose Arcilla, chief operating officer for DealerSocket. “The best way to ensure our customers are well cared for is to demonstrate our customer-centric approach in everything we do at DealerSocket.”
Additionally, DealerSocket has made significant investments in self-service support by enhancing its DealerSocket University, which provides easy to understand, hands-on training for the company’s products, allowing customers to realize the full potential and impact of their software.
“DealerSocket is fully committed to our customers. We are investing in all aspects of our support model as well as in our software to continue to build innovative functionality to serve our dealers," said Sejal Pietrzak, president and CEO of DealerSocket. “Our goal is to always be our customers’ trusted advisor, and we do that by providing outstanding service and understanding that every action we take benefits our dealers and helps them become more successful.”
DealerSocket is a leading provider of software for the automotive industry, offering a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers’ experience. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. DealerSocket employs nearly 1,000 team members serving more than 8,000 dealerships. For more information, visitDealerSocket.com or follow us on Twitter, LinkedIn, and Facebook.