Fourth-generation auto dealer Omnia Fowler grew up in a family that knows about surviving tough times. Fowler's great-grandfather opened a Chevrolet store in 1933 amid the Great Depression.
A key lesson Fowler has learned: When times are difficult, focus on what you can control and run with it. Fixed operations is one of those areas.
Fowler, dealer principal of Modern Toyota in Winston-Salem, N.C., saw trouble brewing a decade ago. With people losing their jobs, he knew that new-vehicle sales would suffer, even for a strong brand such as Toyota, Fowler told Automotive News. But owners still needed to maintain their vehicles.