It's a weekly — sometimes even daily — occurrence for many dealers and dealership execs: fielding calls and emails from vendors.
With a growing number of vendors pitching F&I products from paperless processes and training to digital retailing, dealership lawyers, dealers and other experts say vetting vendors is more important than ever. And in an age when cybersecurity and protecting personal information are top concerns, those experts say doing your own homework and asking questions is key.
It's common for Dustin Walters, vice president of eight-rooftop Friendship Automotive Enterprises in Bristol, Tenn., to receive 15 calls a day from all kinds of vendors.
"It's just incredible how many there are out there," he said.
Walters said he has been taking a closer look at vendors that have access to the company's dealership management system and has cut off DMS access from a number of vendors to ensure customer information is protected.