Remind lease customers of their primary responsibilities: making payments, maintaining the vehicle, keeping insurance in force and returning the vehicle in satisfactory condition, said F&I trainer Gerry Gould. Then explain how F&I products can help in a reactive or proactive way. “Reactive includes product that pays for the repair or replacement as the lease matures, while proactive pays for excess wear and use at the lease end.”
Explain how F&I products benefit lease customers
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