TO THE EDITOR:
I disagree completely with James B. Treece's blog concerning the walkaround during a car sale presentation ("Wave goodbye to walkarounds," autonews.com, July 10).
The typical customer-salesman interaction has been completely compromised by the Internet. A well-rehearsed walkaround might be just what a customer needs to make a decision after 18 hours staring at a computer screen at home.
Also, Treece's thoughts on teaching techniques geared to proper conduct inside the showroom highlight the bigger issue facing management. It's not the walkaround or lack of it.
JOHN SHEA: President, John P. Shea & Associates, La Grande, Ore. John P. Shea & Associates provides auto retail sales training and development.