TO THE EDITOR:
James B. Treece has an interesting take on the walkaround of an automobile ("Wave goodbye to walkarounds," autonews.com, July 10).
I have worked at a Ford dealership for 19 years. I am 42. I am into technology, and I can relate to 25-year-old customers.
Walkarounds are an absolute must. Yes, some people do their research, but they still have a ton of questions. I have more people ask about cars than ever before: the safety, the technology, the horsepower/powertrain, trim levels, wants and needs.
If the salesperson does not know the safety crash test rating, the horsepower and torque for towing a specific trailer, the trim levels to get a specific option, it's a major turnoff to the customer.
It is irresponsible to say the walkaround should go away. If I give you the keys to a $65,000 Expedition, and I do not go over the car, I'll never see you again.
Sales is selling the sizzle. The options are fun. The walkarounds keep us fresh. I take pride in selling what I sell, and it shows.
The walkaround doesn't kill anyone. I know when to back off.
It takes a lot of time to learn different models every year. I'm glad to do it. Why does this bother Treece? It's not his time that is "wasted."
RYAN MOORE: Troy, Mich., Salesman, Dean Sellers Ford