Fixed Ops Journal's first conference will be held Aug. 9 in Atlanta. The Fixed Ops Journal Forum will focus on some of the biggest issues facing the parts, service and collision departments at franchised dealerships. Special emphasis will be placed on best practices -- fixed ops pros sharing their strategies for success.
Get smart about fixed ops
- What: Fixed Ops Journal Forum
- When: Thursday, Aug. 9
- Where: Georgia World Congress Center, Atlanta
- Cost: $300 before June 30; $395 after
- Sign up: autonews.com/fojforum
A veteran's strategy for helping potential leaders prepare for a career in fixed operations
Bob Cawley, fixed operations director, Horne Auto Group, Gilbert, Ariz.
Spent 15 years as a full-time minister. Former counterperson, service adviser, service manager and service director. Horne's fixed ops director since 2009
A panel of pros will share tested ideas that have made their shops better.
Ruth Tomczyk, fixed operations manager, Esserman International, Miami
Graduate of the NADA Academy. Formerly of ATcon. Spent 14 years at Fred Beans Automotive Group. Oversees fixed ops for Esserman International Acura and Esserman International Volkswagen.
Bill Housholder, director of fixed operations, Ganley Management, Cleveland
Started career at Ford. Worked for AutoNation and a Penske group store. Responsible for 31 Ganley parts and service departments and seven collision centers.
Dave Wright, fixed operations director, Shaheen Chevrolet, Lansing, Mich.
Grew up in dealerships. In fixed ops for nearly four decades, including 10 years at AutoNation and 23 at Shaheen. Member of General Motors Dealer Fixed Operations Board.
Moderator: Lee Harkins, CEO, M5 Management Services Inc.
Former parts-truck driver, parts manager, service manager and service director. Longtime fixed ops performance coach at ATcon. Started own consulting company in 2009.
A deep dive into a key issue for attracting and retaining talent
Andy Church, founder and CEO, ASE Americas
More than 20 years in auto industry. Seeks to create future leaders and change the way the industry develops its employees -- with a focus on profitability.
New approaches to a linchpin of customer satisfaction
Trevor Gile, general manager, Motorcars Honda, Cleveland Heights, Ohio
Self-described innovator. Assembly line for express service can handle 30 cars per hour. Carbon-neutral dealership has led to several awards for sustainability.
Russell Lemmer, executive vice president and general manager, Dealerware
Co-founder of Silvercar. While at Bain & Co., focused on identifying disruptive business ideas. Dealerware is fully digital, fully connected loaner-car management platform.
Tech Live Look
Porsche technicians now can don smart glasses to beam what they're seeing under the hood to a technical support team thousands of miles away. The goal is to solve thorny problems faster. Forum attendees will get a demo.
Winning strategies for solving one of the toughest challenges in fixed ops
Robert Morrison, director of aftersales, Pfaff Automotive Partners, Toronto
Response to a help-wanted ad led to apprenticeship and, eventually, master technician status. Joined Pfaff in 2013; has been a fixed ops manager and regional service manager.
Bernard Hyland, director, industry management services, CALIBRE Systems
Former Army colonel. Now leads veterans-to-technicians programs for Audi, Mercedes-Benz and Jaguar Land Rover.
Navigating parts, service and collision through new challenges
Bob Redding, Washington, D.C., representative, Automotive Service Association
Former chief of staff for several members of Congress and finance director for former U.S. Senate Majority Leader George Mitchell.
Some prescriptions as dealers lean more heavily on parts and service for their financial health
Vera Sandiford, fixed operations manager and vice president, DeLuca Toyota, Ocala, Fla.
Began fixed ops career at DeLuca 39 years ago. Has logged time in parts, service and collision. Winner of Southeast Toyota's Top Performer Award, among other honors.
Tully Williams, fixed operations director, Del Grande Dealer Group, San Jose, Calif.
Longtime service manager and fixed ops director. Joined Del Grande in 2011. Nearly 40 years in auto industry. Once ran his own trucking business.
The forum closes with a look ahead ... from one who has seen a lot.
Frank Ferrara, principal, Traction-Labs
Started auto career at Toyota. Longtime parts and service chief for Hyundai. His Traction-Labs consultancy specializes in mobility and business transformation.
Fixed Ops Journal Forum attendees can be part of these other Automotive Service and Collision Repair Week events. Details at naceautomechanika.com
Featuring the latest in shop tools, equipment and services
At the College Football Hall of Fame
North America's largest automotive remanufacturing show
With a focus on creating a more professional industry
A variety of educational and training classes
Focusing on proper repair of today's vehicles and tomorrow's
A showcase of nearly 100 cars, trucks and bikes
*Additional fee required
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