Factories are justifiably focused on long overdue recruitment and training programs for service technicians (“Two kinds of service,” April). Yet there is not a feverish discussion about saving the precious techs we have, or keeping apprentice techs from washing out in training or on the job.
What will stop the skid of good techs getting recruited out of our industry, or keep newly anointed techs from throwing their safety glasses across the shop when they discover that they get paid for 30 hours (flat rate) after spending 40-plus hours at the dealership week after week?
Continuing to pay techs on the antiquated flat-rate system is like flooring a high-performance car heading down a cul-de-sac. This threatens to push the factories and their dealerships into a recession that not even the Fed could bail out.
Factories, let your dealers move their service labor rates up 20 percent to support more gross.
Dealers, give your A and B techs a guaranteed weekly income plus production bonuses so they make the same as engineers ($75,000 to $150,000 a year).
For C techs, guarantee $50,000 with production bonuses. For D and apprentice techs, guarantee $35,000 to $40,000, with career paths to make more.
And while we are at it, let’s offer better help with tool costs.
JOE HENRY, Owner, ACT Auto Staffing, Palm Harbor, Fla.