AUSTIN, Texas – May 17, 2018 – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, announces the addition of Don Oliver as Senior VP of Operations.
Mr. Oliver is a 30-year veteran of the VSC (Vehicle Service Contract) administration business, having spent the majority of his automobile industry career with CNA National Warranty Corporation (CNA National) which was previously privately-owned by Paul Askos (Western National Warranty) prior to acquisition by CNA in 1995. As the EVP (Executive Vice President) of CNA National, Mr. Oliver developed many of the processes and practices of the administration departments that made the company a nationally-known success. After a long and successful career, Mr. Oliver chose to retire in 2017.
After a year of reflection, Don began to realize that he still had the desire to offer more value to the industry. Through a CNA National partnership with RoadVantage, he was exposed to the product innovations and industry-leading service levels the company provides and thus began discussions on how he might become part of the RoadVantage team. A decision was reached that Mr. Oliver could be most effective in helping the company support its rapid growth as the Senior VP of Operations.
“We are ecstatic to have Don join our team at RoadVantage and bring to us his many years of valuable experience in administration”, said Garret Lacour, RoadVantage CEO. “We know that quality administration defines the difference between a good vs. a great provider. Our young company is leading the market and setting new standards in product innovation with the highest levels of service. The last three years of Gold, Platinum, and Diamond-level Dealers’ Choice Awards are proof of our success and the validity of our mission statement, to ‘Deliver an Exceptional Customer Experience.’ We’ve been very fortunate in attracting the very best talent and we know that Don Oliver’s administration expertise will help us continue our success as we further our vision.”
“I’m excited to help RoadVantage exceed expectations and to deliver an Exceptional Customer Experience for agents, dealers and contract holders,” said Don Oliver about his new position. “As Executive VP of CNA National, I worked with RoadVantage for the last five years. Originally, I was a little uncertain about the company’s ability to meet my own high expectations, but must admit that I’ve been impressed with all they’ve achieved in a short period of time. When I decided to reignite my career, RoadVantage was the obvious choice. I couldn’t be more excited to join the team.”
Fueled by innovation, led by industry veterans, and powered by passion to create a better customer experience, RoadVantage is the fastest growing F&I provider in the industry. With a team that leverages technology and a streamlined approach, RoadVantage is setting new standards for performance, with exclusionary programs providing the most comprehensive coverages available anywhere in the industry today. RoadVantage’s industry leading service levels result in 98% of claims approved in seven minutes or less, and 99% of claims paid within 1 hour of receipt of the signed invoice. RoadVantage offers a full portfolio of ancillary products through certified agents and is headquartered in Austin, TX with regional offices in Boston, MA; Dallas, TX; Phoenix, AZ; Miami and St. Augustine, FL. For more information, visit www.roadvantage.com.