General Motors wants its dealers worldwide to price service and repairs using a standardized menu that includes required parts and supporting labor time for specific jobs. GM plans to launch its global service menu pricing in the third quarter, rolling out initially in North America.
The automaker has hired OEConnection to develop the pricing system. OEC, of Richfield, Ohio, says more than 5,000 dealerships globally use one of its menu pricing products.
James Farthing, OEC's director of service, says the standard approach will enable GM dealerships' service departments "to deliver an accurate and consistent full price quote in under 30 seconds."