“Let’s face it. People have gotten used to using Amazon, even buying groceries online and having them delivered. We’ve been clunky for years, either not having the right product or not integrating it well enough. Buying a car isn’t like buying a pair of shoes on Zappos, but we need to get closer to that. We’ve gone too long making it hard for consumers.” -- SANDY SCHWARTZ, president, Cox Automotive
On the record
“It looks like tariffs will add $300 to a car. We lose deals for $10 a month.” -- WES LUTZ, 2018 NADA chairman
“The message from the industry [to the Consumer Financial Protection Bureau] was very clear from everybody — from the credit unions, the mortgage lenders, AFSA, the ABA and the like. Everybody is tired of being presumed guilty and being forced to prove your innocence.” -- Bill Himpler, executive vice president, American Financial Services Association
“You may not realize this, but every day when you drive your car, you are the redundant [safety] system.” -- Dan Ammann, president, General Motors, on the need to build redundant safety systems into autonomous vehicles
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.